Delivery Information

Shipment

Free Delivery Above HK$ 5000

The shipping rates are calculated based on a number of factors including the carriers’ standard fees, the total weight of the item(s) in your order, and the destination country/region. It will be calculated during check out.

The estimated delivery time is within 5-8 business days from the order is confirmed. Delivery is Monday to Saturday (excluding Public Holidays).We try our best to get you your items as soon as possible, and so typically send an item to you as soon as it is ready to go.


Shipping Area

Shipping countries and regions are listed here below.


Asia


China, Taiwan, Japan, Singapore, Malaysia, Korea, Guam, Saipan, Philippines, Macao, Mongolia, India, Indonesia, Vietnam, Cambodia, Sri Lanka, Thailand, Nepal, Pakistan, Bangladesh, Bhutan, Brunei, Maldives, Laos


North America, Oceania, Central America, Middle East


U.S.A, Canada, Australia, New Zealand, Solomon Islands, New Caledonia, Papua New Guinea, Fiji, El Salvador, Mexico, Cuba, Costa Rica, Jamaica, Trinidad and Tobago, Panama, Barbados, Honduras, United Arab Emirates, Israel, Iraq, Iran, Oman, Qatar, Kuwait, Cyprus, Saudi Arabia, Syria, Jordan, Turkey, Bahrain


【Attention】


We do not ship to the designated areas in the United States of America as below.


Military bases with zip codes starting with 090-098, 962-966 and 340


Europe


United Kingdom, France, Germany, Italy, Ireland, Iceland, Azerbaijan, Ukraine, Estonia, Austria, Netherlands, Greece, Croatia, Switzerland, Sweden, Spain, Slovakia, Slovenia, Czech Republic, Denmark, Norway, Hungary, Finland, Bulgaria, Belarus, Belgium, Poland, Portugal, Malta, Latvia, Lithuania, Romania, Luxembourg, Russia


South America, Africa


Algeria, Uganda, Egypt, Ethiopia, Ghana, Gabon, Kenya, Sierra Leone, Djibouti, Zimbabwe, Sudan, Senegal, Ivory Coast Republic, Tanzania, Tunisia, Togo, Nigeria, Botswana, Madagascar, South Africa, Mauritius, Morocco, Rwanda, Argentina, Brazil, Peru, Venezuela, Uruguay, Ecuador, Colombia, Chile, Paraguay


*Delivery to post-office boxes is not accepted. Please enter home address or business address, etc. other than P.O. Boxes.


DUTIES & TAXES

Customs Duties and Taxes for Hong Kong

There are no customs duties and taxes for Hong Kong.


Customs Duties and Taxes for Non-Hong Kong Areas

In case of shipments that are made to non-Hong Kong areas, VAT may be charged. As soon as the articles arrive at the destination, sales tax on imports as well as customs duties and handling costs will be determined by the respective customs office. Please be aware that import regulations vary from country to country.


In case of any queries on the amount of taxes and fees that are to be paid, please contact our customer care team at: customercare@viola-pd.com Please note that information is delivered without liability. For binding information, please contact the responsible customs office before submitting your order.


Please note that customs duties, sales tax on imports, as well as handling costs that were charged to the recipient by our logistics partner by order of the customs office, cannot be refunded by viola-pd.com even in the case that the articles should be returned.