Terms & Conditions

Welcome to our site. We maintain this Site as a service to our customers. By using our site (the “Site”), you are agreeing to comply with and be bound by the following terms and conditions of use (the “Terms”). We reserve the right, at any time, to modify, alter or update these Terms, and you agree to be bound by such modifications, alteration or updates.

Please review the following Terms carefully before using the Site. You expressly acknowledge that you are aware of these Terms and have had access to the same upon entering the Site. By using the Site, you signify your assent and agreement to these Terms. If you do not agree to the Terms, you are not authorized to review information from this Site.


Copyright

All materials on this Site, including but not limited to text, photographs, videos, web-casts, illustrations, graphics, logos, designs, button icons, images, compilation, audio clips, software and other matters related to the Site are either Copyright © Viola Fashion Ltd or are licensed for use by Viola Fashion Ltd and are protected under applicable copyrights, trademarks and other proprietary (including but not limited to intellectual property) rights. The copying, redistribution, reproduction, modification, transmission, republication, display or performance by you of any such matters or any part of the Site, except as allowed by “Limited Right to Use” below, is strictly prohibited. You do not acquire ownership to any content, document or other materials viewed through the Site. The posting of information or materials on the Site does not constitute a waiver of any right in such information and materials.


Trademarks

All trademarks, logos, service marks and trade names which appear on this Site are proprietary to Viola Fashion Ltd. Other products and company names mentioned on the Site may be trademarks of their respective owners that have granted Viola Fashion Ltd the right and licence to use such intellectual property. Nothing contained on this Site should be construed as granting, by implication or otherwise, any licence or right to use any trademark displayed on this Site without the permission of Viola Fashion Ltd or their respective owners. Misuse of any trademark displayed in the Site, or any other content on the Site, except as provided herein, is strictly prohibited.


Limited Right to Use

The viewing, printing or downloading of any content, graphic, form or document from the Site grants you only a limited, non-exclusive licence for use solely by you for your own non-commercial, educational, private or domestic use and not for republication, distribution, assignment, sublicence, sale, preparation of derivative works or other use. No part of any content, form or document may be reproduced in any form or incorporated into any information retrieval system, electronic or mechanical, other than for your personal use (but not for resale or redistribution).


Placing orders online

  1. You would have to open an account first before placing any orders online.
  2. Filling in the Order Form:
    All particulars and details must be filled in for us to process the order, for example, the product no., size, quantity and colour should be specified. To facilitate smooth delivery, please indicate clearly the address at which the products are to be delivered to.

  3. Confirm the order:
    Before you confirm the order, please read the Sale Terms and our Privacy Policy carefully and make sure you understand and accept them before proceeding. By confirming the order, you signify your agreement to (i) the Sale Terms and (ii) our Privacy Policy.

  4. Payment Methods:
    You may pay by credit card. Before payment, please ensure that the Order Form has been filled in correctly. No amendments to the Order Form would be accepted after payment has been made.

  5. Upon payment:
    A notifying email would be sent to you acknowledging our acceptance of your order. Please keep the email in record until the products had been delivered to you. If notifying email has not been received by you after payment, please immediately contact us for assistance.

  6. Order in progress:
    We would handle your order and deliver the products to you according to the Shipping Schedule. If you have any enquiries as to the progress of your order, please contact us, specifying your Order Form reference number.

  7. Delivery:
    The Shipping Schedule serves as a reference only. We shall not be liable for any late delivery caused by adverse weather conditions, accidents, system failure or other unpredictable circumstances that are out of our control. 

  8. Returns/Exchanges:
    Items reduced 70% or more off the original price are considered Final Sale and not returnable for refund or credit.If the products delivered to you is defective or in any way not comply with the order you placed, please report to us within 7 days upon delivery. Any complaint lodged after such 7 days would not be entertained.

Sale Terms

  1. We may not be able to process your order due to the following reasons and we shall not be liable under such circumstances for any loss and/or damage suffered by you and/or any third party as a result :

    (i) Missing or insufficient details as to the delivery address, quantity and size of the products ; 

    (ii)Incorrect credit card number, expiration of credit card or insufficient credit amount to support the transaction; and 

    (iii)The product is out of stock, or otherwise become unavailable to fulfill your order.


  2. Any unauthorized resale of our products is prohibited. We reserve all rights to commerce legal proceedings against such acts and to seek compensation for the loss and/or damage thereby suffered by us.

  3. The merchandise and prices available on our website might not reflect the merchandise and prices available in our stores.

  4. Please be aware that all orders, may be subject to additional duties or import taxes upon delivery. These fees are calculated by customs officials, and are difficult to estimate prior to shipment. As such, we (viola-pd.com) cannot be held responsible for them. Buyers are responsible for all customs fees and taxes imposed by the buyer's country. So if you’d like more information, your best course of action would be to contact your local customs office.


Duties & Taxes

Customs Duties and Taxes for Hong Kong

There are no customs duties and taxes for Hong Kong.


Customs Duties and Taxes for Non-Hong Kong Areas

In case of shipments that are made to non-Hong Kong areas, VAT may be charged. As soon as the articles arrive at the destination, sales tax on imports as well as customs duties and handling costs will be determined by the respective customs office. Please be aware that import regulations vary from country to country.


In case of any queries on the amount of taxes and fees that are to be paid, please contact our customer care team at: customercare@viola-pd.com Please note that information is delivered without liability. For binding information, please contact the responsible customs office before submitting your order.


Please note that customs duties, sales tax on imports, as well as handling costs that were charged to the recipient by our logistics partner by order of the customs office, cannot be refunded by viola-pd.com even in the case that the articles should be returned.


Indemnification

You agree to indemnify, defend and hold us and our partners, legal representatives, staff and affiliates (collectively, “Affiliated Parties”) harmless from any liability, loss, claim and expense, including reasonable legal fees, related to your violation of this Terms or use of the Site.


Disclaimer and Limits

THE INFORMATION, SERVICES, PRODUCTS CONTAINED IN AND/ OR ADVERTISED ON THIS SITE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITH NO WARRANTY. ALL REPRESENTATIONS AND WARRANTIES, EXPRESS OR IMPLIED WITH RESPECT TO SUCH INFORMATION, SERVICES, PRODUCTS AND MATERIALS (INCLUDING, BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, FREE FROM COMPUTER VIRUS AND IMPLIED WARRANTIES ARISING FROM COURSE OF DEALING OR COURSE OF PERFORMANCE) ARE DISCLAIMED TO THE MAXIMUM EXTENT PERMITTED BY LAW.


WE AND OUR AFFILIATED PARTIES DO NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE IN THIS SITE IS ACCURATE, COMPLETE OR CURRENT. WE ARE NOT RESPONSIBLE FOR TYPOGRAPHICAL ERRORS. PRICE AND AVAILABILITY INFORMATION IS SUBJECT TO CHANGE WITHOUT NOTICE.


WE AND OUR AFFILIATED PARTIES HAVE NO LIABILITY WHATSOEVER FOR YOU USE OF ANY INFORMATION OR SERVICE. IN PARTICULAR, BUT NOT AS A LIMITATION THEREOF, WE AND OUR AFFILIATED PARTIES ARE NOT LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS, LOSS OF PROFITS, LITIGATION, OR THE LIKE), WHETHER BASED ON BREACH OF CONTRACT, BREACH OF WARRANTY, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE NEGATION OF DAMAGES SET FORTH ABOVE IS FUNDAMENTAL TO THE TERMS BETWEEN WE AND YOU. THIS SITE AND THE INFORMATION WOULD NOT BE PROVIDED WITHOUT SUCH LIMITATIONS. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM US THROUGH THIS SITE SHALL CREATE ANY WARRANTY, REPRESENTATION OR GUARANTEE NOT EXPRESSLY STATED IN THESE TERMS.


ALL RESPONSIBILITY OR LIABILITY FOR ANY DAMAGES CAUSED BY VIRUSES CONTAINED WITHIN THE ELECTRONIC FILE CONTAINING THE FORM OR DOCUMENT IS DISCLAIMED. WE WILL NOT BE LIABLE TO YOU FOR ANY INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY KIND THAT MAY RESULT FROM USE OR INABILITY TO USE OUR SITE. 


Product Information

Most products displayed on this Site are available in our retail stores in Hong Kong SAR while supplies last. In some cases, merchandise displayed on this Site may not be available in stores. You should check with our respective retail stores for details on the availability of merchandise. The prices, if any, displayed on this Site are quoted in Hong Kong dollars and are valid and effective only in Hong Kong SAR. 


Links to Other Web Sites

The Site may contain links to other web sites. We are not responsible for the content, accuracy or opinions express in such web sites, and such web sites are not investigated, monitored or checked for accuracy or completeness by us. Inclusion of any linked web site on our Site does not imply approval or endorsement of the linked web site by us. If you decide to leave our Site and access these third party web sites, you do so at your own risk.


Applicable Law

This Site is created and controlled by Viola Fashion Ltd in Hong Kong SAR. As such, the laws of Hong Kong SAR will govern these Terms without giving effect to any principles of conflict of law. You agree that Hong Kong SAR courts shall have exclusive jurisdiction in any dispute.